Privacy Policy

Information we collect

We collect the personal information you or your organization give us, and the information generated when you contact us or use our website. This includes:

• Your name and business contact details, such as company name, job title, business address, phone number, and email address.
• Mobile phone numbers that clients provide for their designated contacts.
• Information you submit through the website contact form or the website chat, including the content of your message.
• Details of support requests, such as the issue reported, the systems affected, and our replies.
• Basic website usage data collected through website analytics, such as pages viewed, the type of browser and device, and the approximate region from which the site was visited.

How we use information

We use personal information to:

• Provide and support our IT services.
• Respond to your requests and questions.
• Send service notices, such as outage alerts, maintenance notices, and support ticket updates.
• Protect the security of our services and systems, and meet our legal obligations.
• Understand how the website is used so that we can improve it.

We do not send marketing texts

We do not use text messaging for marketing or promotional purposes. Text messages from us are service notices only.

How we share information

We share personal information only with service providers that help us deliver and support our services, and only as needed for that purpose. These providers are bound by confidentiality obligations. We also disclose information when the law requires it.

We do not sell personal information.

SMS consent is not shared with third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messages (SMS)

Our clients’ designated contacts opt in to receive service texts by providing a mobile number and agreeing to receive service texts in the service agreement or onboarding form. We send these messages to provide service notices only.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help.

Full program details are in our SMS Terms and Conditions.

Data retention

We keep personal information for as long as we need it to provide our services, to meet our legal and contractual obligations, and to resolve disputes. When we no longer need it, we delete it or remove identifying details.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and contact information

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you text messages, by contacting us. To stop text messages at any time, reply STOP to any message.

Galis Technology and Network Consulting, Inc. (GTNC), Kansas City, MO. Phone: 816-800-9867. Email: itsupport@gtnc.net. Website: https://gtnc.net. Address: 851 NW 45th Street, Suite 300, Kansas City, MO 64116.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.