Most businesses find out what their backup covers on the day they need it
That is a bad day to find out.
We back up two things. The computers and servers in your office, and your Microsoft 365 data.
Microsoft 365 is the one most offices get wrong
Microsoft keeps your data available, which is not the same as recoverable. Delete a SharePoint library, or let someone into a mailbox and empty it, and what you have is a recycle bin with a short window and then nothing. Microsoft’s own service agreement says to use a separate backup service. We hold a copy away from Microsoft, so losing the account does not lose the copy.
Two numbers, written down
We set them with you. How far back you can reach, and how much work you could afford to redo. Most offices leave both at whatever the software shipped with. Those two numbers decide what a bad morning looks like, so they are worth ten minutes of your time.
We check the jobs. When one fails, you hear it from us.
A backup nobody has restored from is a theory
So we test restores. If you have backup today and nobody has ever pulled a file out of it in front of you, you do not know what you have.
Recovery is a plan, not a product
The copies are the easy half. The harder question is the morning something is gone. What comes back first, who makes the call, how long the office is down while it happens. We write that down as a short plan with a named owner on it, and test it once a year. If anyone has ever asked you for a disaster recovery plan that is tested annually, that is what they were asking for.
Restores take time, and how much time depends on how much data and where it has to come from. We will give you a real number rather than a comfortable one.
Not sure what your backup actually covers?
Most people are not, and that is the honest starting point. We will look at what you have now and tell you plainly what would and would not come back.
Or call 816-800-9867 and press 1, or read the FAQ.